FAQ
FREQUENTLY ASKED QUESTIONS
SHIPPING & DELIVERY
We offer worldwide shipping with tracking. Delivery times vary by location: Belgium 2-3 business days, EU 3-5 business days, International 7-14 business days.
PRODUCT AUTHENTICITY
All products are 100% authentic Korean skincare sourced directly from trusted suppliers in South Korea. We guarantee genuine formulations and premium quality.
RETURNS & EXCHANGES
We accept returns within 30 days of delivery for unopened products in original packaging. Please contact us to initiate a return.
PAYMENT METHODS
We accept all major credit cards, PayPal, and Shop Pay for secure checkout.
SKINCARE RECOMMENDATIONS
Need help choosing the right products? Contact us for personalized skincare recommendations based on your skin type and concerns.
CONTACT US
For any questions not covered here, please email us or use our contact form. We respond within 24 hours.